Change / Return

Product Change / Return Forms

For information about changing or returning the purchased products, please contact us at the shop address[at] or using the contact form on this page.

The return of the products is accepted according to the terms and conditions mentioned below and they are in accordance with the provisions of GEO 34/2014 regarding the consumers’ rights within the contracts concluded with the professionals, as well as for the modification and completion of some normative acts.

Products that are the subject of orders concluded online, can be returned, without invoking any reason in a within 14 days from the date of their receipt; before the expiration of the withdrawal period, the consumer has the right to withdraw from this contract, without having to justify the withdrawal decision and without incurring other costs than those provided in art.13 paragraph (3) and art.14 of GEO No. 34/2014, within 14 calendar days starting from the day when it enters the physical possession of the product.

Return costs are borne by the consumer. The cost of transport is borne by the customer, and in case of return the transport fee paid upon delivery is not refundable.

The returned product must be in the same condition in which it was delivered;

The Seller will reimburse the value of the product within a maximum of 14 calendar days from the date of information by the Consumer on his decision to withdraw from the contract and accept the return. We will be able to defer the refund of the value of the product until we receive the product sold or until we receive proof that it has been shipped. The amount of money related to the returned products will be refunded after the verification of the products after establishing by mutual agreement the method of refund or according to the legal procedures.

They are exempted from the right of withdrawal provided in art. 9-15 of GEO 34/2014 regarding distance contracts and contracts outside commercial spaces, products made according to the specifications presented by the consumer or clearly customized;

In cases where the returned products show damage or show signs of wear, we reserve the right to stop an amount from the value of the product (value with VAT), the amount that will be communicated after the assessment of damages. We also reserve the right to refuse to accept the return in case of abuse (repeated returns).

The amount related to the return is refunded in a valid bank account (in lei) opened in the name of the invoice holder.

For any notifications and complaints, please contact us.